Refund Policy for Succulent Hub India
At Succulent Hub India, we prioritize delivering healthy, beautiful succulents to our customers. However, if you are unsatisfied with your purchase, we are here to assist you. Please carefully review our refund policy, particularly the eligibility criteria, to ensure a smooth resolution process.
1. Refund Eligibility
To be eligible for a refund, please ensure the following conditions are met:
- Unboxing Video: You must record a clear unboxing video within 1 day of receiving your plants. The video should show the condition of the affected plants upon arrival.
- Video Submission: Submit the unboxing video to our customer support team via email at succulenthubindia@gmila.com within the 1-day period.
- Original Packaging: The plants must still be in their original packaging in the video to verify the condition upon arrival.
2. Non-Eligible Returns
Refunds or exchanges will not be granted under the following circumstances:
- Plants that have been repotted or removed from the original packaging.
- Issues raised beyond the 1-day period after delivery.
- Lack of an unboxing video or failure to submit the video within the required timeframe.
3. Process for Refunds
Once the unboxing video is received and reviewed:
- If the plants are found to be damaged or defective due to delivery issues, we will approve your refund or offer a replacement.
- Refunds will be processed within 5-10 business days after approval, and a credit will automatically be applied to your original method of payment.
4. Damaged or Defective Items
For damaged or defective plants that meet the eligibility criteria:
- You may request either a replacement or a full refund.
- We may request further details to verify the condition of the plants.
5. Exchanges
If you’d like to exchange the damaged plants for a replacement, this must also be requested within 1 day of delivery, and the unboxing video requirement applies.
6. Late or Missing Refunds
If you haven’t received a refund within the designated period:
- Please check your bank or credit card statement again.
- Contact your bank or card issuer as processing times may vary.
If you’ve done this and still have not received your refund, please contact us at succulenthubindia@gmail.com